0800 195 6936 [email protected]

Our Service for Live In Care

Why Mayfair Live in Care

At Mayfair Live In Care, we know how daunting it can be to look at receiving care support for the first time, so it is of great importance to us to support you in your search and guide you through what can be a minefield of information, offering advice along the way. Whether you are looking for permanent on-going care, or simply a short period of respite, we can help.

By taking the time to get to know you and what you are looking for from your care service, we are able to find a care team that most suits your needs and will enable you to live life your way. Failing health no longer needs to dictate how you live your life.

Working with Mayfair Live In Care allows you to access our expertise in home care and recruitment which we use to source, recruit and register expertly trained, qualified and vetted carers, managing the introduction of them to you whilst striving for continuity of care.

We look at selecting carers based on personality, hobbies, qualifications, skills and of course relevant care experience.

Care Levels provided

To ensure you get the right level of care support for your individual needs, we have 2 levels of care packages – Standard and Advanced. We also have packages that specialise in Couples Care.

The level of care required will be determined following our initial client assessment, however, below is a general guide of each package we provide:

Standard Care Package

Companionship

Domestic support including – meal preparation, light housework, laundry, pet care etc

Basic medication support – assisting and preparation

Escorting our clients to go shopping, attend appointments, etc.

Supporting with any administration – booking appointments, following up on results, ordering repeat prescriptions etc

Personal care routines – prompting, encouraging and some assistance with strip wash, showering, bathing, shaving, hair wash, oral hygiene, applying creams, dressing etc

Toileting needs – requires some support getting to and from the toilet but can generally maintain their own needs. May need a commode or bottle emptied

Support with low level mobility needs – for example, our client may need assistance to walk with a frame, a stick or need an arm for steadying*

General or basic support in managing health/medical conditions

Our client can be left alone for short periods of time – for example, when the carer takes their break

No support needed through the night

Advanced Care Package

Companionship

Domestic support including – meal preparation, light housework, laundry, pet care etc

Full medication support – assisting, preparation and administering

Escorting our clients to go shopping, attend appointments, etc

Supporting with any administration – booking appointments, following up on results, ordering repeat prescriptions etc

Personal care routines – full assistance with strip wash, showering, bathing, shaving, hair wash, oral hygiene, applying cream, dressing, etc

Toileting needs – requires full support getting to and from the toilet, may be incontinent (urine or bowel) and requires full assistance to maintain toileting needs. May need a commode, bottle or catheter bag emptied

Support with all levels of mobility needs – for example, clients who are unable to mobilise on their own. Mobility equipment (such as hoist, stand aids, slide sheets etc) is needed to support client’s mobility needs*

Full support to manage health/medical conditions

Our client is unable to be left alone for any length of time

Some support is needed through the night – Mayfair Live In Care recommends that any more than 2 wake up calls through the night on a regular basis will require a review of the care structure in place

*Please note that at no time at all will the carer be able to provide such support that would involve taking their client’s weight. Some of the mobility equipment requires 2 people to use safely.

Standard Care Package

Advanced Care Package

Companionship

Companionship

Domestic support including – meal preparation, light housework, laundry, pet care etc

Domestic support including – meal preparation, light housework, laundry, pet care etc

Basic medication support – assisting and preparation

Full medication support – assisting, preparation and administering

Escorting our clients to go shopping, attend appointments, etc.

Escorting our clients to go shopping, attend appointments, etc

Supporting with any administration – booking appointments, following up on results, ordering repeat prescriptions etc

Supporting with any administration – booking appointments, following up on results, ordering repeat prescriptions etc

Personal care routines – prompting, encouraging and some assistance with strip wash, showering, bathing, shaving, hair wash, oral hygiene, applying creams, dressing etc

Personal care routines – full assistance with strip wash, showering, bathing, shaving, hair wash, oral hygiene, applying cream, dressing, etc

Toileting needs – requires some support getting to and from the toilet but can generally maintain their own needs. May need a commode or bottle emptied

Toileting needs – requires full support getting to and from the toilet, may be incontinent (urine or bowel) and requires full assistance to maintain toileting needs. May need a commode, bottle or catheter bag emptied

Support with low level mobility needs – for example, our client may need assistance to walk with a frame, a stick or need an arm for steadying*

Support with all levels of mobility needs – for example, clients who are unable to mobilise on their own. Mobility equipment (such as hoist, stand aids, slide sheets etc) is needed to support client’s mobility needs*

General or basic support in managing health/medical conditions

Full support to manage health/medical conditions

Our client can be left alone for short periods of time – for example, when the carer takes their break

Our client is unable to be left alone for any length of time

No support needed through the night

Some support is needed through the night – Mayfair Live In Care recommends that any more than 2 wake up calls through the night on a regular basis will require a review of the care structure in place

*Please note that at no time at all will the carer be able to provide such support that would involve taking their client’s weight. Some of the mobility equipment requires 2 people to use safely.

Couples Care

Level 1

Standard

Both Clients have care needs detailed in ‘Standard Care’

Level 2

One Half Advanced Care

One Client has care needs detailed in ‘Standard Care’ and one Client has care needs as detailed in ‘Complex Care’.

Level 3

Both Advanced Care

Couples Care with both people needing ‘Advanced Care’ would require 2 qualified and experienced Carers. In effect, each person would require their own Carer.

Specialised Care

People look for live in care support for a number of reasons. These can vary from companionship to highly complex health care needs. Either way, Mayfair Live In Care are here to assist you in finding the right care team for you.

At Mayfair Live In Care we make sure the care team presented to you are fully trained in the areas you need them to be, and by doing this, we are able to specialise in the following areas:

  • End of Life Care
  • Parkinson’s
  • Dementia
  • Heart Disease
  • Mobility issues
  • Multiple Sclerosis
  • Stroke care
  • Cancer
  • Diabetes
  • End of Life Care
  • Parkinson’s
  • Dementia
  • Heart Disease
  • Mobility issues
  • Multiple Sclerosis
  • Stroke care
  • Cancer
  • Diabetes

How we recruit our care teams

Finding the right Carers to work with us is the key to our success. Mayfair Live In Care will only work with committed, loyal and hardworking individuals who thrive on making a different to the lives of their Clients.

All Carers who work with Mayfair Live In Care have gone through a robust registration process to ensure they are the right people for the role. The registration process involves an interview where we seek information including their skills and experience as a live in carer, the driving factors behind their chosen career choice and their hobbies and interests.

Once it is clear they hold the right attributes and the necessary passion for care, we invite them to register with us. At this point we apply for an up to date Disclosure and Barring Service (DBS) check. The DBS service helps companies make safer registration decisions and prevents unsuitable people from working with vulnerable groups. This replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). This is a mandatory requirement required under the Health & Social Care Act. We also obtain reference checks from the Carer’s previous employers.

We take great pride in the way we select our Carers and believe we will always be in a good position to provide you with the best care team for your individual needs. We put together and will present you with a profile of each Carer in your care team, so you have information about them from the start. However, we would also actively encourage you to meet with your prospective care team prior to them starting. We can assist in arranging a face to face meeting, or if this is not possible (for example, due to time restraints or the Carer’s location) we can arrange a Skype conversation or a telephone conversation.

Next Steps

If you would like more information about our services the first step is to give us a call on freephone 0800 195 6936. We will talk through what you are looking for and then arrange for one of our dedicated team members to come out and meet with you face to face in the comfort of your own home. Before our meeting we will ask you to complete a Client Registration form which helps us to start building a picture of your individual care requirements.

During our appointment with you we go through the Client Registration form and discuss fully what your needs and requirements are so we can continue to build up a thorough understanding of what you want to achieve from your care package/care team. This will enable us to find the best care team for you and help you to sit back and relax, safe in the knowledge that everything is in hand. You will be given the opportunity to ask any questions you may have.

Once we have all the details we need, we will then come away and start our search for your care team.

When we have identified a care team we feel are the most appropriate, we will send you the carer’s profiles so that you can read through and get a better understanding of their experience and personalities.

We can assist in arranging a face to face meeting, or if this is not possible (for example, due to time restraints or the Carer’s location) we can arrange a Skype conversation or a telephone conversation.

Once everything has been confirmed and a start date has been decided upon we will provide you with a Placement Confirmation Letter which will contain details of the placement.